Connection to Management Systems and Direct to the Channel
through management systems, you try to control, plan, to a certain extent, automate a company’s tasks.
It's time to win time. Wird is AI in a simple and high-return way!
It's time to win time.
Wird is AI in a simple and high-return way!
We are experts in making profitable and optimizing communication with your clients.
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NPS points in 3 months.
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%
Efficiency in 1,5 months.
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faster in response rate.
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%
Savings in determined period.
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What Our
Customers Say
“We have been with the team for a little over a year and the truth is that it has been a super good experience, we were going to make a pilot that sounded tedious to me, and the truth is that we implemented it super quickly, but it was faster realizing the improvements that could be obtained, we implemented the tool and after 4 days we doubled the number of emails answered, we went from approximately 35% to 75% and that is immediate, it is super agile, what happens to us with Wird is that we want do more things, you implement it and you already want to do more things…”.
“Finally, we can now know the demand for services we have by mail, which is essential for decision making regarding which processes we should improve, and most importantly, has enabled us to improve response rates and response times of our account executives by more than 50%, by prioritizing the most critical emails.”
"Wird, a company that filters, analyzes and prioritizes emails, was an incredible contribution, the response time went from days or hours to minutes, which translated from 75% to 95% customer satisfaction, something that the bank never would have been able to speed up with internal technology.”
“Our experience with Wird has been very successful. With very fast results, so much so that the teams themselves soon become its main promoters. Every day we are incorporating Wird in more and more teams and always observing important results. It also has great potential for understanding our conversations with customers, analyze them in order to prioritize, automate and improve our response times and response rates. Great experience also with the team and the installation process and tracking!”
“Wird has helped us to respond quickly and effectively to customer queries on our social networks. In addition, its alert system allows us to react quickly to trending topics.”
"As a company, we had some problems in the answers we gave in our mailboxes, we did not arrive in a timely manner. Today with Wird, we have almost 60% of the answers in 24 hours, that changed us from heaven to earth, because before we are between 4 to 5 days. Expectations were met, today we have more satisfied customers, more accurate questions and we are getting to where we want to go"
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Our
Solution
Multiple Interactions
- Customer: request a quote, claim, ask, Upsell/Cross Sell, losses /churn, congratulate, Recommendation or Suggestion.
Connection to Management Systems and Direct to the Channel
- through management systems, you try to control, plan, to a certain extent, automate a company's tasks.
Interpret With Multiple Technologies
- Through our easy integration to artificial intelligence technologies in NLP, GPT Machine Learning, Speech Analytics, among others, we interpret and work on each interaction intelligently.
Action + Feedback
- Eliminate junk interactions, sort and actuate in priority order, automatically responds, creates, scales and solves cases and refers them to the appropriate area.
Multiple Interactions
Customer: request a quote, claim, ask, Upsell/Cross Sell, losses /churn, congratulate, Recommendation or Suggestion.
Interpret With Multiple Technologies
Through our easy integration to artificial intelligence technologies in NLP, GPT Machine Learning, Speech Analytics, among others, we interpret and work on each interaction intelligently.
Action + Feedback
Eliminate junk interactions, sort and actuate in priority order, automatically responds, creates, scales and solves cases and refers them to the appropriate area.
Our Products:
Wird Core +
Add-ons
It is our base module, it consists of our ability to interpret conversations through various contact channels to automatically generate actions that are activated through the 4 remaining modules.
Discovery
- Identify how much productivity you are losing and what are the drivers
Prioritization
- Automatically prioritize opportunities or cases of greatest value to your team.
Resolution
- Automatically resolves interactions, freeing agents for other valuable tasks.
Distribution
- Distribute each interaction to the corresponding area for timely management.
360° Management
- Structure your interactions and upload them to your management systems.
Tracking
- Insights, Prioritization, Resolution, Distribution and 360 Management.
Discovery
- Identify how much productivity you are losing and what are the drivers
Prioritization
- Automatically prioritize opportunities and/or cases of greatest value to your team.
Resolution
- Automatically resolves interactions, freeing agents for other valuable tasks.
Distribution
- Distribute each interaction to the corresponding area for its timely management.
360 Management
- Structure your interactions and upload them to your management systems.
Tracking
- Insights, Prioritization, Resolution, Distribution and 360 Management.
