Connection to Management Systems and Direct to the Channel
through management systems, you try to control, plan, to a certain extent, automate a company’s tasks.
We leverage artificial intelligence for your company to enhance communication and drive profitability.
We leverage artificial intelligence for your company to enhance communication and drive profitability.
We optimize your communication flows and channels through Artificial Intelligence, saving you time and improving your efficiency.
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NPS points in 3 months.
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%
Efficiency in 1,5 months.
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faster in response rate.
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%
Savings in determined period.
Contact Us
Artificial Intelligence to
Make your communications profitable
“We have been with the team for a little over a year and the truth is that it has been a super good experience, we were going to make a pilot that sounded tedious to me, and the truth is that we implemented it super fast, we implemented the tool and after 4 days we doubled the number of emails answered, we went from 35% to 75% approximately and that is immediate, it is super agile, what happens to us with Wird is that we want to do more things, you implement it and It makes you want to do more things…”
“Our experience with Wird has been very successful. With very fast results, so much so that the same teams soon become its main promoters. Every day we are incorporating Wird into more teams and always observing important results. It also has great potential to understand our conversations with customers, analyze them to prioritize, automate and improve our response times and rates..."
"As a company, we had some problems in the responses we gave in our mailboxes, they did not arrive in a timely manner. Today with Wird, we have almost 60% of the responses in 24 hours, that changed us from heaven to the earth,because before we were between 4 to 5 days. Expectations were met, today we have more satisfied customers, more accurate questions and we are getting to where we want to go."
“Finally, today we can know the demand for services that we have by email, which is essential for making decisions regarding which processes we should improve, and above all, it has allowed us to improve response rates and times. of our account executives by more than 50%, by prioritizing the emails that are most critical.”
“Wird has helped us respond quickly and effectively to the queries that customers ask us on our social networks. Additionally, its alert system allows us to react quickly to trending topics and be attentive to the latest interactions we receive on our accounts”
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We adapt to the tool you prefer
Our
Solution
Multiple Interactions
- Customer: request a quote, claim, ask, Upsell/Cross Sell, losses /churn, congratulate, Recommendation or Suggestion.
Connection to Management Systems and Direct to the Channel
- through management systems, you try to control, plan, to a certain extent, automate a company's tasks.
Interpret With Multiple Technologies
- Through our easy integration to artificial intelligence technologies in NLP, GPT Machine Learning, Speech Analytics, among others, we interpret and work on each interaction intelligently.
Action + Feedback
- Eliminate junk interactions, sort and actuate in priority order, automatically responds, creates, scales and solves cases and refers them to the appropriate area.
Multiple Interactions
Customer: request a quote, claim, ask, Upsell/Cross Sell, losses /churn, congratulate, Recommendation or Suggestion.
Interpret With Multiple Technologies
Through our easy integration to artificial intelligence technologies in NLP, GPT Machine Learning, Speech Analytics, among others, we interpret and work on each interaction intelligently.
Action + Feedback
Eliminate junk interactions, sort and actuate in priority order, automatically responds, creates, scales and solves cases and refers them to the appropriate area.
Workload of your agents
Inflow analysis and management
Get crucial information about agents, their workload, and their management in the company. Allows supervisors to compare agent load and performance, allowing them to make decisions based on real-time metrics.
Our Products:
Wird Core +
Add-ons
It is our base module, it consists of our ability to interpret conversations through various contact channels to automatically generate actions that are activated through the 4 remaining modules.
Discovery
- Identify how much productivity you are losing and what are the drivers
Prioritization
- Automatically prioritize opportunities or cases of greatest value to your team.
Resolution
- Automatically resolves interactions, freeing agents for other valuable tasks.
Distribution
- Distribute each interaction to the corresponding area for timely management.
360° Management
- Structure your interactions and upload them to your management systems.
Tracking
- Insights, Prioritization, Resolution, Distribution and 360 Management.
Discovery
- Identify how much productivity you are losing and what are the drivers
Prioritization
- Automatically prioritize opportunities and/or cases of greatest value to your team.
Resolution
- Automatically resolves interactions, freeing agents for other valuable tasks.
Distribution
- Distribute each interaction to the corresponding area for its timely management.
360 Management
- Structure your interactions and upload them to your management systems.
Tracking
- Insights, Prioritization, Resolution, Distribution and 360 Management.
Manage your conversations with Artificial Intelligence
Manage and track pending customer communications in a visual and organized way. It works based on Organization by Priority, Level Assignment, Pending Tracking and Pending Resolution.
In Wird always
We Provide Security and Confidence to All Our Clients
We developed a robust environment for our product, where we define and demand internally, implement the best practices of security and information processing in all our operations.