Connection to Management Systems and Direct to the Channel
through management systems, you try to control, plan, to a certain extent, automate a company’s tasks.
Customer: request a quote, claim, ask, Upsell/Cross Sell, losses /churn, congratulate, Recommendation or Suggestion.
through management systems, you try to control, plan, to a certain extent, automate a company’s tasks.
Through our easy integration to artificial intelligence technologies in NLP, GPT Machine Learning, Speech Analytics, among others, we interpret and work on each interaction intelligently.
Eliminate junk interactions, sort and actuate in priority order, automatically responds, creates, scales and solves cases and refers them to the appropriate area.
Get crucial information about agents, their workload, and their management in the company. Allows supervisors to compare agent load and performance, allowing them to make decisions based on real-time metrics.
It is our base module, it consists of our ability to interpret conversations through various contact channels to automatically generate actions that are activated through the 4 remaining modules.
Manage and track pending customer communications in a visual and organized way. It works based on Organization by Priority, Level Assignment, Pending Tracking and Pending Resolution.
We developed a robust environment for our product, where we define and demand internally, implement the best practices of security and information processing in all our operations.
Entregamos Inteligencia
Artificial para tus Comunicaciones